FAQs
Who are My Richmond?
We’re a husband-and-wife team who have been sharing the local area and supporting independent businesses through My Richmond since 2016. If you’re local, there’s a good chance you’ve seen us out and about across the borough taking photos and filming videos, usually with our little ones in tow. Together, we also run a small social media agency, helping local independent businesses with their social media marketing and websites.
What is the LoveLocal Card?
Born during the first lockdown, the LoveLocal Card was created to support independent businesses across the Richmond borough. Today, over 1,000 members enjoy 110+ exclusive discounts at local restaurants, cafés, bars, salons, shops and more.
For £36 a year, you’ll receive a physical and digital card, giving you 10–20% off at participating businesses. Browse all current offers on our website, where you’ll find full details and any applicable restrictions.
We also donate 5% of every card sale to Richmond Foodbank and, thanks to our members, have raised over £5,000 so far. Thank you for supporting local.
How do I use my LoveLocal Card?
For most businesses, simply show your physical or digital LoveLocal Card when requesting the bill or making your purchase. Before visiting, we recommend checking the offer on our website and reading the terms and conditions, as some businesses may have specific redemption instructions or restrictions.
How do I order a LoveLocal Card?
You’re in the right place! Simply purchase your LoveLocal Card membership here on our website. Your membership costs £36 per year (equivalent to £3 per month, billed annually) and is paid via Direct Debit.
Once you’ve signed up, we’ll post your printed card and email you your digital card, so you can start enjoying your local discounts straight away.
When will I receive my LoveLocal Card?
Once you’ve completed your sign-up, you’ll receive an email within 48 hours with a link to add your digital LoveLocal Card to your Apple or Google Wallet. Be sure to open this email on your mobile device and tap ‘View My Membership Card’.
Your physical LoveLocal Card will then be posted to you and should arrive within 5–7 working days.
When will I receive a confirmation email for my order?
You will receive a confirmation email when the direct debit payment is processed which can take 1-3 days. If you are unsure if your direct debit was set up successfully, you can email us at lovelocal@mytowndigital.com and we will confirm for you as soon as possible.
When will my LoveLocal Card membership renew?
Your membership will automatically renew annually, unless you contact us by email at lovelocal@mytowndigital.com to cancel.
How can I contact My Richmond?
If you have any questions or encounter any problems when using your LoveLocal Card you can email us at lovelocal@mytowndigital.com and we will get back to you as soon as possible. You can also reach us on Instagram via DMs if you’d prefer.
Terms & Conditions
You can read the full terms & conditions for the LoveLocal Card here.
Thank you everyone for the support so far, we hope the LoveLocal Card brings you lots of value!
Join today for
£36
per year