Returns Policy – My Richmond

Returns Policy

Thank you for shopping at My Richmond!

We really appreciate your support for local businesses and independent sellers in the London Borough of Richmond upon Thames

My Richmond Seller Refund Policies

My Richmond is a site made up of products from local businesses/sellers. This means each local business is responsible for fulfilling their orders and outlining their own policies regarding refunds, exchanges, and returns. Individual policies may vary from product to product and business to business, please read them carefully on each product page or the business' website before making a purchase. 

Please also read the terms & conditions page on this website before making any purchases.

If you're looking to return an item or get a refund from an order on My Richmond, the first thing to do is to contact the local business/seller directly using the contact information on their product pages. It is then at the business/seller's discretion to offer the refund, exchange or return inline with their own policy.


My Town Digital (t/a My Richmond) does not manufacture, store, or inspect any of the items sold through our Services. We provide the venue; the items in our marketplace are produced, listed, and sold directly by independent sellers, so My Town Digital can't and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release My Town Digital from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).

#LoveLocal Voucher Refund Policy

Please read the terms & conditions on each gift voucher page before making any purchase. All gift vouchers are non-refundable and must be redeemed in full. In the unfortunate instance the business ceases trading before you are able to redeem your voucher, refunds are not available unless specified by the business owner. Terms & Conditions are subject to change.